At EziHeaven, customer satisfaction is our top priority. We want you to be happy with your purchase, and we’re here to assist you with any concerns regarding refunds or returns. Please read our policy carefully to understand your rights and options.
1. Eligibility for Refunds
We accept returns and issue refunds under the following conditions:
- The item must be unused, in its original condition, and returned in the original packaging.
- You must initiate the return within [number] days from the date of delivery.
- Certain items, such as perishable goods, custom items, and final sale items, may not be eligible for return or refund.
2. Return Process
To initiate a return, please contact us at [Your Email Address] with your order number and details about the product you wish to return. We will provide you with further instructions for completing the return process.
3. Refund Process
Once we receive your returned item and verify its condition, we will notify you by email regarding the status of your refund:
- Approved refunds will be processed within [number] business days and credited back to your original payment method.
- Please note that refund processing times may vary depending on your bank or payment provider.
4. Shipping Fees
Shipping fees are non-refundable. If you return an item, any original shipping fees will be deducted from your refund. You will also be responsible for covering any return shipping costs, unless the return is due to a defect or error on our part.
5. Non-Refundable Items
Certain items are not eligible for return or refund, including:
- Perishable goods, such as food and flowers
- Custom or personalized items
- Digital downloads and gift cards
- Final sale or clearance items
6. Exchanges
If you need a different size, color, or variation of a product, please reach out to us within [number] days of receiving your item to discuss exchange options. Exchanges are subject to availability, and return shipping fees may apply.
7. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately with a description and photo of the issue. We will work with you to resolve the issue, including providing a replacement or issuing a full refund as appropriate.
8. Late or Missing Refunds
If you haven’t received your refund after [number] business days, please check with your bank or credit card provider, as it may take some time before a refund is posted. If you still have not received your refund, please contact us at [Your Email Address].
Contact Us
If you have any questions or need further assistance with your return or refund, please contact us at [Your Contact Information].